How we collect, use and protect your personal information.
KE Electrical ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share personal information when you contact us or use our website, in accordance with the New Zealand Privacy Act 2020.
We only collect personal information that we need to provide our services and respond to your enquiries. This may include:
We collect personal information directly from you when you fill in a contact or enquiry form on our website, call or text us, email us, or speak with us in person. We may also collect limited technical information automatically when you visit our website (see Cookies and website analytics below).
We use the personal information we collect to:
We do not sell your personal information. We will only share it where necessary to provide our services or where required by law — for example, with trusted contractors such as plumbers we coordinate with on your job, with network or lines companies where a connection is involved, or with our accounting and payment providers. Anyone we share information with is expected to handle it appropriately.
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to help us improve it. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as intended if you do.
We take reasonable steps to keep your personal information safe from loss, misuse, unauthorised access, disclosure or alteration. We retain personal information only for as long as we need it for the purposes described above, or as required by law, and then dispose of it securely.
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us using the details below. We may need to verify your identity before responding.
If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.
We may update this privacy policy from time to time. The latest version will always be available on this page.
If you have any questions about this privacy policy or your personal information, please get in touch:
Last updated: June 2026